In the IDEO video, I learned that it is essential for designers to constantly ask the questions of who, what, when, where, how,and why. As for the hand out, you have to break down every aspect of your object to the last detail, by doing this you will come up with the finest and most user friendly design. You have to break it down in a way the consumer wouldn't think about it and then by doing that you will come up with those "Pleasant Designs".